Welcome to SEP Filipino Grocery. By accessing and using our website, you agree to the following Terms and Conditions. Please read them carefully before making a purchase.
1. General Terms
- These Terms govern all online purchases made through our website.
- We reserve the right to update or modify these Terms at any time without prior notice.
- Continued use of our website implies acceptance of any revised Terms.
2. Ordering & Payments
- All orders must be placed through our website.
- We accept credit/debit cards, PayPal, and other secure payment methods.
- Payments are processed at checkout to prevent fraudulent transactions.
- SEP Filipino Grocery reserves the right to cancel or refuse any order due to payment issues, incorrect pricing, or suspected fraud.
3. Shipping & Delivery
- We ship orders nationwide using USPS or FedEx.
- Orders are processed within 24-48 hours (excluding weekends and holidays).
- Customers are responsible for providing accurate shipping details. Additional fees may apply for address changes after the order is shipped.
- SEP Filipino Grocery is not responsible for lost or delayed packages due to carrier issues.
4. Returns & Refunds
- Returns must be requested within 7 days of receiving the order.
- Refunds are issued based on the Return & Refund Policy (fees may apply for customer-initiated returns).
- Items damaged, used, or missing original packaging may not be eligible for a return.
5. Product Availability & Pricing
- Prices and product availability are subject to change without notice.
- In case of pricing errors, we reserve the right to cancel the order and issue a refund.
6. Privacy & Data Protection
- Customer information is collected and used in accordance with our Privacy Policy.
- We do not sell or share personal data with third parties without consent.
7. Prohibited Activities
By using our website, you agree NOT to:
❌ Use fraudulent payment methods.
❌ Provide false shipping or billing information.
❌ Tamper with the website, including hacking or introducing malware.
❌ Resell or redistribute our products without authorization.
Violations may result in order cancellation, account suspension, or legal action
8. Liability & Disclaimers
- SEP Filipino Grocery is not responsible for product misuse or allergic reactions.
- We do not guarantee that the website will always be error-free or uninterrupted.
- In no event shall SEP Filipino Grocery be liable for indirect, incidental, or consequential damages related to product purchases or website use.
9. Contact Information
For questions regarding these Terms, please contact us at:
📧 Email: sales.sepenterprises@gmail.com
By making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
